Order disclaimer

The courier will try to deliver your order three times before it is automatically canceled. Ensure you are reachable and available to receive the order during these attempts. Any postponement, address change, or failure to pick up the order will count as an attempt.

Return or Refund

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase (unfortunately, we cannot accept returns on sale items or gift cards)

To start a return, you can contact us through our email [email protected]

If your return is accepted, we’ll send you a return shipping number as well as the shipping fees that will be deducted. The courier will come to pick up the refund shortly after, however, your money will be refunded through Instapay or Vodafone Cash once we receive the order and inspect it.

Damages and issues

Please inspect your order upon reception. If the item is defected, damaged or if you receive the wrong item don't accept the shipment and contact us immediately so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item (unfortunately, you'll have to pay for both shipments)